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How dbboss Handles Your Personal Data

At dbboss, we are clear about what personal data we collect from your account, why we hold it, and exactly how long we keep it.

Data collected only as neededRetention periods clearly statedYour rights, always accessibleIndia-applicable jurisdiction termsAccount security built in
Explore the Lobby Read FAQ
dbboss How dbboss Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or request deletion of your personal data, our privacy team is reachable through multiple channels.

Email Privacy Desk Send your data access or deletion request to our dedicated privacy email. We log every request and return a written response within 72 hours, including a reference number you can use to follow up.
Live Chat – Data Queries Open the live chat window on dbboss and ask to be connected to the privacy team. Agents are available around the clock and can escalate data-rights requests to the privacy desk on your behalf immediately.
In-Account Request Form Log in to your account, go to Settings, and select Privacy Request. Complete the short form describing what you need — access, correction, or erasure — and our team will process it within the stated timeframe.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

Every measure we apply to your data is designed to keep it accurate, secure and available only to the people who need it to service your account.

Data Encryption in Transit

All data exchanged between your device and dbboss servers travels over TLS encryption.

Cookie Usage Explained

We use session cookies to keep you logged in, preference cookies to remember your lobby settings, and analytics cookies to…

Account Security Practices

Your account is protected by password hashing and optional two-step verification.

Data Retention Periods

Transaction records linked to UPI, Paytm or PhonePe payments are held for as long as required by applicable financial regulations.

Third-Party Data Sharing

We share your data only with payment processors (such as UPI networks, Paytm and PhonePe gateways) and identity verification providers…

How to Request Changes

Submit a correction or deletion request through the in-account Privacy Request form, via live chat, or by emailing the privacy…

Privacy Policy Questions Answered

These answers cover the most frequent questions we receive about how dbboss manages your personal data, what rights you hold, and how to exercise those rights quickly and without friction.

We collect your name, email address, mobile number, date of birth for age verification, and payment identifiers tied to UPI, Paytm or PhonePe. Device data such as IP address and browser type is also logged to protect your account from unauthorised access.

Yes. Submit a data access request through Settings in your account or contact the privacy desk by email. We will compile and send your data in a readable format within seven calendar days of verifying your identity.

Transaction records, including UPI, Paytm and PhonePe payment references, are retained for as long as required under applicable financial regulations. Once that period expires, records are deleted from live systems and removed from backups on the next scheduled purge cycle.

We share your data only with payment processors and identity verification providers that need it to complete a specific transaction or compliance check. We do not sell your data, share it with advertisers, or transfer it to marketing databases under any circumstances.

Go to Settings inside your account and select Privacy Request, then choose the erasure option. Alternatively, contact us by email or live chat. We will verify your identity, confirm the request in writing, and complete the deletion within 30 days subject to any legal hold requirements.

We use session cookies for login continuity, preference cookies for lobby settings, and analytics cookies to measure page performance. Open the Cookie Settings panel from the footer of any page to adjust your preferences or withdraw consent for non-essential cookies at any time.

Reach the privacy desk via the in-account form, live chat, or our dedicated email address. If you are not satisfied with our response, you may escalate to the relevant data protection authority in your jurisdiction where local law provides for such a process.

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